How to Make a Manual Transaction on an EFTPOS Machine

EFTPOS machines are all about automation and speed. However, there may be times when a manual transaction is necessary. This could be for a variety of reasons such as manually entering the card information or having to enter an authorisation code from the customer’s bank. Whatever the reason, here is how you can make a manual transaction on an EFTPOS machine.

  1. Begin by tapping the ‘Manual’ button on the terminal. You should see a menu of different options appear. Depending on the model, you may have a different button to start the process.
  2. Select ‘Enter Card Information’ and enter all details manually such as card type, card number, expiry date, and CVV code.
  3. Check with the customer to see if their bank requires an authorisation code. If so, enter this in the appropriate field.
  4. Enter the payment amount exactly as it appears on the customer’s receipt and hit ‘OK’.
  5. Once all information is entered correctly, press ‘Process Transaction’ on the terminal to complete the transaction and confirm the payment.
  6. Once the transaction is complete, you should see a message on the screen indicating that it was successful and a receipt will be printed for your customer.
  7. Hand over the receipt to your customer along with any other appropriate documents or items as required.

Of course, the exact process can differ slightly from one EFTPOS machine to another. Be sure to read the instructions on your terminal carefully and follow them when making a manual transaction. With practice, you’ll become familiar with the process and be able to make transactions quickly and efficiently.

Making manual payments may not always be necessary – depending on your business type, customers may prefer contactless payments, such as tap-and-go or mobile wallets. If these options are available from your EFTPOS machine, it’s a good idea to set them up so that your customers have the choice of payment method.

Once you’ve made a manual transaction, you’ll need to enter the amount of money being paid into the terminal. This is typically done either with a keypad or through a touchscreen display. Make sure to double-check the amount entered before processing the transaction. Often, it’s at this stage that mistakes are made.

One of Many Amazing EFTPOS Features

Most EFTPOS machines are designed with helpful features to make the customer’s shopping experience easier. For example, many machines include a window for customers to view their balance or a receipt of their purchase. This is especially helpful if customers are paying with a credit card, debit card, or another form of payment that requires them to enter a PIN. Additionally, some machines also have additional features, such as the ability to print out information about the transactions or to offer loyalty points for each transaction.

Other features that can be found on some EFTPOS machines include a large keypad to make it easier for customers to enter their PIN or other information and a security system to prevent fraud. Also, you may find that a system comes with analytics capabilities to help you track sales trends.

Whatever system you have, be sure to utilise all the features to get your money’s worth!

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